FAQ

Frequently Asked Questions

Documentation, ordering and procurement questions for research buyers.

All products are research-use-only laboratory materials. They are not for human or veterinary use, consumption, administration or any clinical purpose.
Where a CoA is available for a product, it can be requested by quoting the catalogue identifier shown on the product page. Use the documentation request form.
Every listing states the compound, catalogue identifier, form and nominal quantity. If you need more detail before ordering, request documentation and our team will confirm what is available.
Yes. Invoices are available for laboratory and institutional buyers via the procurement pathway.
Dispatch, packaging and delivery expectations are set out in the Shipping Policy.
Yes. Use the procurement enquiry pathway for bulk pricing and repeat or standing orders.
See the Returns Policy. Because these are research materials, specific conditions apply.
Stock status is shown on listings and confirmed as part of the order. Where an item shows stock on enquiry, contact us to confirm availability.